Accessibility Statement

Last updated: July 2026

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1. About This Statement

Planning Application Services (PAS) is operated by APN Home Limited.

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We want the PAS website to be accessible, clear and easy to use for as many visitors as possible, including people using assistive technology, screen readers, keyboard navigation, zoom tools or alternative input devices.

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2. Our Accessibility Aim

We aim to make this website as accessible and usable as reasonably possible.

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Our goal is to work towards recognised accessibility good practice, including the Web Content Accessibility Guidelines, commonly known as WCAG. Public sector accessibility guidance describes accessible websites as being perceivable, operable, understandable and robust, which is also a useful standard for private websites to work towards.

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3. What We Are Working To Improve

We aim to make the PAS website:

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• easy to read and understand

• usable on desktop, tablet and mobile devices

• navigable by keyboard where possible

• compatible with screen readers where possible

• readable with good colour contrast

• structured with clear headings

• supported by useful link text

• supported by meaningful image alt text where appropriate

• responsive when visitors zoom or enlarge text

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4. Images And Watercolour Illustrations

PAS uses a large number of watercolour illustrations throughout the website.

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Where images are decorative, we may mark them so screen readers can ignore them. Where images help explain a service, planning application type, site visit, drawing process or project stage, we aim to provide useful alternative text.

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Our aim is to keep the visual character of the website while making sure important information is still available in text.

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5. Known Limitations

This website is developing over time, and some areas may not yet be fully accessible.

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Known or possible limitations may include:

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• some older images may need improved alt text

• some visual gallery images may be decorative rather than fully described

• some third-party tools, forms, booking systems or embedded content may have their own accessibility limitations

• some downloadable documents may not yet be fully accessible

• some colour, contrast or spacing issues may need further review as the design develops

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We will review and improve these areas where reasonably practical.

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6. Third-Party Services

The PAS website may include links, forms, booking tools, payment systems, maps, analytics tools or embedded services provided by third parties.

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We cannot fully control the accessibility of third-party websites or tools, but we will try to use services that support a reasonable level of accessibility.

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7. Alternative Formats

If you need information from this website in a different format, please contact us.

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For example, you can ask us to provide information:

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• in a clearer written format

• by email

• in larger text

• in a simplified explanation

• in an alternative document format where reasonably possible

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We will consider reasonable requests and respond as helpfully as we can.

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8. Reporting An Accessibility Problem

If you find an accessibility problem on the PAS website, please let us know.

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When contacting us, it helps if you include:

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• the page address or page title

• what you were trying to do

• what went wrong

• the device, browser or assistive technology you were using

• any suggested improvement

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9. Contact

For accessibility requests or feedback, contact:

Planning Application Services (PAS)
Operated by APN Home Limited
Email: info@apnhome.co.uk
Registered office: 167–169 Great Portland Street, London W1W 5PF

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10. Ongoing Improvements

We expect the PAS website to continue developing as new pages, guides, images and services are added.

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As the website grows, we will aim to keep accessibility in mind when creating new content, adding images, designing forms and improving the user experience.

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Our aim is simple: the PAS website should be useful, understandable and accessible to as many people as possible.