Privacy Policy

Last updated: July 2026

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1. About This Privacy Policy

Planning Application Services (PAS) is operated by APN Home Limited.

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In this Privacy Policy, “PAS”, “we”, “us” and “our” refer to Planning Application Services, operated by APN Home Limited.

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This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, submit an enquiry, request a quotation, book a consultation, instruct us to provide services, or communicate with us.

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Company name: APN Home Limited
Registered office: 167–169 Great Portland Street, London W1W 5PF
Registered in: England and Wales
Email: info@apnhome.co.uk

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2. Information We May Collect

We may collect and process information including:

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• your name

• email address

• telephone number

• property address

• postcode

• project details

• planning enquiry details

• photographs, drawings, plans or documents you upload or send to us

• payment and invoice information

• consultation booking details

• correspondence by email, form, phone or online meeting

• council or planning application information

• property ownership or application certificate information where required

• website usage information, such as pages visited, device type, browser type and cookie preferences

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We only collect information that is relevant to your enquiry, project, service request, application or use of our website.

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3. How We Collect Information

We may collect information when you:

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• complete a website form

• use the “Tell Us What You Need” form

• request a quotation

• book a consultation

• email or call us

• send us plans, drawings, photographs or documents

• pay for a service

• instruct us to prepare drawings or submit an application

• respond to our questions

• use our website or interact with cookies and analytics tools

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We may also receive information from third parties where relevant to your project, such as councils, consultants, surveyors, engineers, planning officers, building control bodies or other professionals involved in the project.

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4. Why We Use Your Information

We use personal information to:

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• respond to enquiries

• assess what type of planning support may be needed

• provide quotations

• arrange consultations

• provide planning consultancy

• prepare planning drawings or documents

• submit or manage planning applications

• liaise with councils, consultants and third parties

• process payments and invoices

• keep project records

• provide customer support

• improve our website and services

• send service-related communications

• send marketing communications where permitted

• comply with legal, tax, accounting and regulatory obligations

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5. Our Lawful Basis For Using Your Information

Under UK data protection law, we must have a lawful basis for using personal information. The ICO explains that organisations must identify a lawful basis before processing personal data.

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We may rely on one or more of the following lawful bases:

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Contract

We use your information where it is necessary to provide a quotation, consultation, planning service, drawings, application support or other service you have requested.

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Legitimate Interests

We may use your information where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests.

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This may include:

• responding to enquiries

• managing client relationships

• keeping project records

• improving our services

• following up relevant enquiries

• protecting our business

• preventing fraud or misuse of our website

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Legal Obligation

We may use your information where required to comply with legal, tax, accounting, regulatory or statutory obligations.

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Consent

We may rely on consent where you have clearly agreed to something, such as certain marketing communications or non-essential cookies.

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Where we rely on consent, you can withdraw consent at any time.

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6. Planning Applications And Council Submissions

If you instruct us to prepare or submit a planning application, lawful development certificate, prior approval application or other planning-related submission, we may need to share relevant information with the local planning authority or other statutory bodies.

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This may include:

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• your name

• property address

• ownership certificate information

• project details

• drawings and plans

• supporting statements

• photographs

• application forms

• relevant correspondence

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Planning applications are often placed on public planning registers by local planning authorities. We are not responsible for how councils publish, redact, store or display information once it has been submitted to them.

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7. Who We May Share Information With

Where necessary, we may share relevant information with:

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• local planning authorities

• planning officers

• building control bodies or registered approvers

• structural engineers

• planning consultants

• heritage consultants

• ecology consultants

• flood risk consultants

• drainage consultants

• arboricultural consultants

• highways consultants

• party wall surveyors

• surveyors and property professionals

• payment processors

• accounting and bookkeeping providers

• IT, hosting, CRM and email service providers

• legal advisers

• insurers

• regulatory or public authorities where required

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We only share information where it is necessary for the project, service, legal compliance or legitimate operation of our business.

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8. Payments

If you pay for a consultation, drawings, planning submission or other service, payment may be processed by a third-party payment provider.

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We do not usually store full card details ourselves. Payment providers process payment information according to their own security and privacy arrangements.

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We may keep invoice, transaction and payment records for accounting, tax and legal purposes.

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9. Marketing Communications

We may send you relevant information about PAS services where you have consented or where we are otherwise permitted to do so.

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Marketing may include information about:

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• planning consultancy

• planning drawings

• application support

• lawful development certificates

• planning guides

• related property services

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You can opt out of marketing communications at any time by using the unsubscribe link where provided or by contacting us directly.

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We will still send service-related messages where necessary, such as quotation, project, payment, application or appointment communications.

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10. Cookies And Website Analytics

Our website may use cookies and similar technologies.

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Cookies may be used to:

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• make the website work properly

• remember cookie preferences

• understand website traffic

• improve website performance

• measure enquiries and conversions

• support marketing or advertising where enabled

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Essential cookies may be needed for the website to function. Non-essential cookies, such as analytics, advertising or tracking cookies, should only be used where appropriate consent has been obtained. The ICO states that websites must tell people if cookies are used, explain what they do and why, and obtain clear consent unless the cookie is essential.

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You can manage cookie preferences through our cookie banner where available, or through your browser settings.

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A separate Cookie Policy may also be provided.

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11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary.

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Retention periods may depend on:

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• the type of enquiry

• whether you become a client

• the type of service provided

• accounting and tax requirements

• planning application records

• legal limitation periods

• complaints or disputes

• business record-keeping needs

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Typical retention may include:

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• website enquiry records: up to 2 years

• quotation and project correspondence: up to 6 years

• client project files: up to 6 years after completion

• accounting and invoice records: usually 6 years

• marketing consent records: while consent remains valid or as needed to evidence consent

• cookie consent records: for a reasonable period in line with website compliance needs

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We may keep some information longer where required for legal, regulatory, insurance, dispute or professional record purposes.

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12. How We Protect Your Information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

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This may include:

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• secure email and storage systems

• password protection

• restricted access to project files

• secure website hosting

• use of trusted software providers

• internal data handling procedures

• regular review of stored information

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No website, email system or digital storage method is completely secure, but we take reasonable care to protect the information we hold.

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13. International Transfers

Some website, email, cloud, analytics, software or payment providers may process data outside the UK.

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Where this happens, we expect appropriate safeguards to be in place, such as adequacy arrangements, standard contractual clauses or other legally recognised protections.

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14. Your Data Protection Rights

The ICO says privacy information should tell people about their rights, including access, rectification, erasure, restriction, objection and other rights where applicable.

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Depending on the circumstances, you may have the right to:

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• ask for a copy of the personal information we hold about you

• ask us to correct inaccurate information

• ask us to delete information

• ask us to restrict how we use information

• object to certain uses of information

• withdraw consent where processing is based on consent

• ask for information to be transferred where applicable

• complain to the Information Commissioner’s Office

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These rights are not absolute and may depend on the reason we hold the information.

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15. Subject Access Requests

You can ask us for a copy of the personal information we hold about you.

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To help us respond, we may ask you to confirm your identity and provide enough information for us to locate the relevant records.

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We will respond within the timescale required by data protection law.

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16. Children’s Information

Our services are intended for adults, homeowners, landlords, developers, property owners and businesses.

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We do not knowingly collect personal information from children for marketing purposes.

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17. Links To Other Websites

Our website may contain links to third-party websites, such as local authority websites, the Planning Portal, payment providers, booking platforms or professional consultants.

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We are not responsible for the privacy practices, content or security of third-party websites.

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You should read their privacy policies before providing personal information.

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18. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

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The latest version will be published on this website with the updated date shown at the top of the page.

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19. Contact Us

For questions about this Privacy Policy or how we use personal information, contact:

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Planning Application Services (PAS)
Operated by APN Home Limited
Email: info@apnhome.co.uk
Registered office: 167–169 Great Portland Street, London W1W 5PF

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20. Complaints

If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue.

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You also have the right to complain to the Information Commissioner’s Office.